Continuous Maintenance and Support
We offer our clients a comprehensive maintenance and support program. Our program caters to end-to-end needs of our customers which includes application maintenance, issue resolution, support on application use, continuous customizations, user training and management.
Our Global Support Team is an extended arm of our customer providing full range of support services. Customers can request help over the Invensoft Helpdesk called as “Customer Connect”. Once the requests are logged in our support team get into action to fulfill the requirements of customer. From basic support ticket based defect management to text over e-mail, chat and voice-based support services are offered. Usage of modern tools like remote diagnostics, remote desktops enable Invensoft support engineers to effectively understand the customer issues and deliver solutions as quick as possible. Customizations based on customer’s needs are also taken up during support and is addressed a separate team which focuses on Customization and Improvement.
